Terms Of Use

Last updated: September 2026

 

These Terms Of Use apply to the provision of professional organising, decluttering, wardrobe organisation and related services by Sort & Declutter Ltd. (“Sort & Declutter”, “we”, “us” or “our”).

 

By accepting a quotation, booking our services or asking us to commence work, you agree to these Terms & Conditions.

 

We aim to make the process of working with Sort & Declutter straightforward, professional and enjoyable. These terms are intended to ensure that both you and Sort & Declutter understand what has been agreed.

 

1. About our services

 

Sort & Declutter provides professional organising and decluttering services, which may include:

 

• home decluttering and organisation;

• room and space organisation;

• wardrobe organisation and wardrobe refreshes;

• storage planning and solutions;

• unpacking and home resets;

• regular organising and reset services;

• preparation for moving or moving home;

• sorting, categorising and organising personal belongings;

• assistance with donations and disposal of unwanted items; and

• other related services agreed with you.

 

The precise scope of each project will be agreed with you before work begins.

 

Every client and home is different. We therefore cannot guarantee a particular visual outcome, level of decluttering or amount of space created, as these will depend on the property, belongings, decisions made by the client and other circumstances.

 

2. Quotations and bookings

 

Before work begins, we will normally provide you with a quotation or confirmation setting out the agreed services, estimated hours or sessions and applicable charges.

 

A booking becomes confirmed when you have accepted our quotation or otherwise confirmed that you wish us to proceed.

 

Unless otherwise agreed in writing, our minimum booking is four hours.

 

Where two members of the Sort & Declutter team attend a session, the quoted fee will reflect the combined time and expertise of both organisers.

 

Any quotation is based on the information available to us at the time it is prepared. If the scope of work changes significantly, we will discuss this with you before carrying out additional chargeable work.

 

3. Our fees

 

Our current fees will be confirmed to you before your booking.

 

Unless otherwise stated in your quotation:

 

• additional time requested by you will be charged at the agreed hourly rate;

• additional services not included in the original quotation may incur additional charges;

• storage products or other items purchased specifically for your project are payable by you unless otherwise agreed;

• travel or other reasonable expenses may apply where agreed in advance.

 

Any applicable VAT will be clearly stated where relevant.

 

We will not knowingly incur significant additional costs on your behalf without discussing them with you first.

 

4. Payment

 

Payment terms will be confirmed at the time of booking.

 

Where a deposit or advance payment is requested, this will be clearly explained in your quotation or booking confirmation.

 

Invoices are payable by the due date stated on the invoice.

 

If an invoice remains unpaid after the due date, we reserve the right to postpone further work until the outstanding balance has been paid.

 

Nothing in these Terms affects your statutory rights.

 

5. Cancellation and rescheduling by the client

 

We understand that circumstances can change and will always try to be as flexible as reasonably possible.

 

If you need to cancel or reschedule a booking, please contact us as soon as possible.

 

Where a booking is cancelled or rescheduled at short notice, we may charge for reasonable costs or losses we have genuinely incurred as a result, where permitted by law and where such charges have been clearly communicated to you.

 

We will not automatically retain payments simply because a booking has been cancelled where doing so would be unfair or inconsistent with your statutory rights.

 

Consumer cancellation rights

 

Where your contract with us is a distance contract or an off-premises contract, you may have a statutory right to cancel within 14 days of entering into the contract.

 

If you ask us to begin providing the service during this 14-day cancellation period, you may be required to pay a reasonable amount for the service supplied up to the point at which you cancel, subject to the applicable legal requirements.

 

Where a service has been fully performed following your express request for it to begin during the cancellation period and you acknowledged the effect this may have on your cancellation right, your statutory cancellation right may end when the service is fully performed.

 

We will provide any cancellation information required by law where these regulations apply.

 

6. Cancellation by Sort & Declutter

 

We reserve the right to cancel or postpone a booking where circumstances outside our reasonable control make it impossible or unsafe for us to provide the service.

 

This may include serious illness, an emergency, severe travel disruption, unsafe conditions at the property or other circumstances beyond our reasonable control.

 

Where we cancel a booking and you are not responsible for the cancellation, we will work with you to rearrange the booking where possible or provide any refund that you are legally entitled to receive.

 

We may also end a project where a client behaves abusively, threateningly or inappropriately towards our team, or where continuing the work would create an unreasonable health, safety or welfare risk.

 

7. Your responsibilities

 

To help us provide the service effectively, you agree to:

 

• provide us with accurate information about the project;

• provide reasonable access to the areas we have agreed to work in;

• be available to make decisions where your input is required;

• tell us about any relevant access, parking, security or building requirements;

• identify any belongings that must not be moved, disposed of, donated or sold;

• tell us about any fragile, valuable or particularly important possessions;

• provide a safe working environment; and

• treat our team with courtesy and respect.

 

If you are unable to make decisions about your belongings, we may need to pause work until appropriate instructions can be provided.

 

8. Valuables, important documents and personal belongings

 

You remain responsible for identifying belongings that are valuable, sentimental, confidential or important.

 

We will take reasonable care when handling your possessions, but you should tell us in advance about particularly valuable, fragile or delicate items.

 

We will not knowingly dispose of, donate or sell an item unless you have instructed us to do so.

 

Where you ask us to make decisions on your behalf, we will work within the instructions and preferences you have provided.

 

9. Disposal, recycling and charitable donations

 

Where agreed, we may assist with taking unwanted items to charity shops, recycling facilities or other appropriate destinations.

 

We may also help you arrange collections.

 

Unless specifically agreed otherwise, Sort & Declutter does not guarantee that a charity, recycling facility or other third party will accept a particular item.

 

Once an item has been donated, disposed of or otherwise handed over to a third party at your instruction, it may not be possible to recover it.

 

You are responsible for ensuring that you have the right to dispose of or donate any belongings.

 

10. Selling items on behalf of clients

 

If we assist you with identifying, preparing or organising items for sale, you remain responsible for:

 

• confirming that you own the items or have authority to sell them;

• setting or approving prices;

• approving listings and descriptions;

• responding to buyers where required; and

• complying with any applicable rules relating to the sale of goods.

 

Unless separately agreed in writing, Sort & Declutter does not guarantee that an item will sell or achieve a particular price.

 

11. Storage products and purchases

 

We may recommend storage products, containers, hangers, boxes or other organisational products as part of a project.

 

Recommendations are based on our professional judgement and the information available to us.

 

Where products are purchased specifically for your project, you will be responsible for the cost unless the quotation states otherwise.

 

We will endeavour to ensure that recommended products are suitable for their intended purpose, but we cannot guarantee that a particular product will remain available or that its dimensions, colour or specification will not change.

 

12. Working in your home

 

Our team will treat your home and possessions with care and respect.

 

You agree to provide a reasonably safe working environment.

 

Please inform us before the session if there are any known hazards or circumstances that could affect our ability to work safely.

 

We may stop or postpone work if we reasonably believe that the working environment presents a serious health or safety risk.

 

This may include exposure to hazardous substances, unsafe structural conditions, infestation, aggressive animals or other significant hazards.

 

13. Pets

 

We are happy to work in homes with pets.

 

However, you are responsible for ensuring that pets do not present a risk to our team or interfere with the work.

 

We may ask you to secure a pet in another area of the property if necessary.

 

14. Photographs, video and social media

 

We may occasionally ask whether you would be happy for us to photograph or film elements of an organising project for our website, portfolio or social media.

 

We will seek your appropriate permission before using identifiable images of you or your home for marketing purposes.

 

You are never required to agree to photography or filming as a condition of receiving our services.

 

Where permission has been given, you may contact us if you wish to discuss the continued use of specific content.

 

15. Confidentiality and privacy

 

We understand that organising someone’s home can involve access to personal, private or sensitive information.

 

We will treat information obtained during the course of providing our services with appropriate confidentiality and care.

 

Our handling of personal information is explained in our Privacy Policy.

 

16. Our standard of service

 

We will provide our services with reasonable care and skill, as required by applicable consumer law. (GOV.UK)

 

We will work collaboratively with you and make reasonable efforts to achieve the objectives agreed for your project.

 

However, the result of an organising or decluttering project depends on a number of factors outside our control, including the quantity and type of belongings, the space available, the client’s decisions and any changes requested during the project.

 

17. Damage or loss

 

We will take reasonable care when working with your possessions and within your home.

 

If you believe that damage or loss has occurred as a result of our work, please tell us as soon as reasonably possible so that we can investigate the circumstances.

 

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

 

18. Delays and circumstances outside our control

 

We will make reasonable efforts to arrive and complete work at the agreed time.

 

However, circumstances such as traffic, accidents, extreme weather, illness, emergencies, building access problems or other events outside our reasonable control may occasionally cause delays.

 

If we are delayed, we will communicate with you as soon as reasonably practicable.

 

19. Complaints

 

We want you to be happy with the service you receive.

 

If you have a concern or are unhappy with any aspect of our service, please contact us as soon as possible so that we have an opportunity to understand the issue and put things right where appropriate.

 

We will consider complaints fairly and aim to respond within a reasonable period.

 

Nothing in this section affects your statutory rights.

 

20. Our right to amend these Terms

 

We may update these Terms from time to time.

 

The version that applies to your booking will normally be the version provided to you or made available to you when you enter into the contract.

 

Any changes made after a booking has been confirmed will not affect your existing contract unless we agree otherwise with you.

 

21. Consumer rights

 

Nothing in these Terms is intended to exclude, restrict or replace any legal rights that you have as a consumer.

 

If any provision of these Terms is found to be unfair or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

 

22. Governing law

 

These Terms are governed by the laws of England and Wales.

 

If you are a consumer, you will also benefit from any mandatory consumer protection rights that apply to you.

 

23. Contact details

 

Sort & Declutter Ltd.

Website: www.sortanddeclutter.com

Email: hello@sortanddeclutter.com

Company number: 11084551

 

If you have any questions about these Terms & Conditions, please contact us before booking our services

 

 

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