Privacy Policy
Last updated: September 2026
Introduction
Sort & Declutter Ltd (“we”, “our” or “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, how we keep it secure and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website, contacting us or engaging our services, you agree to the practices described in this Privacy Policy.
Who We Are
Sort & Declutter Ltd
Company Registration Number: 11084551
Registered Office: 5 Stuart Place, St Albans, Hertfordshire, AL1 1AU, UK
Website: www.sortanddeclutter.com
Email: hello@sortanddeclutter.com
What Information We Collect
Depending on how you interact with us, we may collect the following information:
Personal Information
● Your name
● Email address
● Telephone number
● Postal address
● Details about your organising or decluttering project
● Photographs of your home or space (where you choose to provide them or where we take them with your permission)
Website Information
When you visit our website, we may automatically collect information including:
● IP address
● Browser type
● Device information
● Pages viewed
● Time spent on our website
● Referring website
This information is collected using Google Analytics to help us improve our website and understand how visitors use it.
How We Use Your Information
We use your information to:
● Respond to your enquiries
● Arrange consultations and appointments
● Provide our professional organising and decluttering services
● Communicate with you throughout your project
● Send newsletters where you have chosen to subscribe
● Improve our website and customer experience
● Meet our legal and accounting obligations
● Protect our business against fraud or misuse
We only collect information that is necessary for these purposes.
Our Legal Basis for Processing
Under UK GDPR, we process your personal information using the following lawful bases:
Contract
Where processing is necessary to provide our services or prepare a quotation.
Legitimate Interests
To respond to enquiries, manage our business, improve our services and maintain our website.
Consent
Where you subscribe to our newsletter or where we request permission to use photographs for marketing purposes.
Legal Obligation
Where we are required to retain information for tax, accounting or legal purposes.
Marketing Communications
If you subscribe to our newsletter, we will occasionally send you updates, organising tips, news and information about our services.
You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us at hello@sortanddeclutter.com.
We will never sell your personal information to third parties for marketing purposes.
Client Photographs
As part of our services, we may take before and after photographs of your home or project.
These photographs are used to:
● document the work completed;
● monitor project progress; and
● with your explicit permission, showcase our work on our website or social media channels.
We will always ask for your permission before using photographs for marketing or promotional purposes. If you choose not to give permission, this will not affect the service we provide.
Sharing Your Information
We do not sell or rent your personal information.
We may share your information only where necessary with trusted service providers who help us operate our business, such as:
● our website hosting provider;
● Google Analytics;
● our email marketing provider;
● professional advisers including accountants or legal advisers where required by law.
These organisations are required to keep your information secure and only use it for the purposes we specify.
We may also disclose personal information where required by law.
How We Store Your Information
We take reasonable technical and organisational measures to protect your personal information.
Your information may be stored securely within:
● our website database;
● our business email systems;
● WhatsApp for client communications; and
● other secure business systems used to deliver our services.
While we take appropriate precautions, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.
How Long We Keep Your Information
We retain personal information only for as long as necessary.
Typical retention periods are:
● General enquiries that do not become clients – up to 12 months
● Client records and invoices – 6 years to comply with legal and accounting requirements
● Newsletter subscribers – until you unsubscribe
● Website analytics data – up to 14 months
Where information is no longer required, it will be securely deleted.
Cookies
Our website uses cookies to improve your browsing experience and to help us understand how visitors use our website through Google Analytics.
You can manage your cookie preferences through your browser settings. Where required by law, we will request your consent before placing non-essential cookies on your device.
Your Rights
Under UK GDPR you have the right to:
● request access to your personal information;
● request correction of inaccurate information;
● request deletion of your information where appropriate;
● request restriction of processing;
● object to certain processing;
● withdraw consent at any time where processing relies on consent;
● request a copy of your personal information in a portable format where applicable.
To exercise any of these rights, please contact us at hello@sortanddeclutter.com.
Complaints
If you have any concerns about how we handle your personal information, please contact us first and we will do our best to resolve the issue promptly.
If you remain unhappy, you have the right to complain to the Information Commissioner’s Office (ICO).
Information Commissioner’s Office
Telephone: 0303 123 1113
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, our services or our business practices.
The latest version will always be published on our website.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Sort & Declutter Ltd
5 Stuart Place
St Albans
Hertfordshire
AL1 1AU
United Kingdom
Email: hello@sortanddeclutter.com